Reference

The Legal Terms Behind Your Account

Every rule that touches your money, your wallet and your account sits on this page: who can hold an account with us, how a bKash, Nagad or Rocket deposit is treated, and what we check before a withdrawal leaves.

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gdb333 The Legal Terms Behind Your Account
DATA AND ACCESS

Account Data, Cookies and Wallet Records

Your account record is mostly your own numbers: mobile number, wallet IDs, deposit and withdrawal history, and the device you log in from. We hold it to run your account, meet record-keeping duties and settle payment disputes — not to sell on. Logins use a one-time code to your phone, so a stolen password alone will not open the wallet. Ask us to correct a wrong name or number and we raise it with the verification team; ask for deletion and we tell you what has to stay on file, and for how long.

What we store

Mobile number, wallet IDs for bKash, Nagad and Rocket, deposit and withdrawal history, device and login logs. We do not store your wallet PIN and never ask for it in chat.

Cookies on the site

Session cookies keep you logged in and remember your language choice. Analytics cookies show us which pages stall; you can clear them in your browser settings without losing your account.

Retention and disputes

Payment and identity records stay on file for as long as local rules require, then drop out of active systems. Raise a dispute inside the window shown in your account history.

Changing your details

Request a correction or deletion from inside your account or by email. We confirm identity first, then tell you what can be changed, what must be kept, and when.

WHERE TO ASK

Reaching the Legal and Wallet Desk

Questions about a rule on this page go to the same team that handles your wallet. Open live chat from your logged-in account, or email our legal contact with your registered number in the message so we can pull the right record. If the question is about a payment that has not landed, send the wallet name, amount and transaction ID together — that saves a round trip. Replies come in English, and we ask you to keep account details out of public threads and Facebook comment sections.

Team online

In-account live chat

Log in, open support and type your question — the chat carries your account details across, so we can look at a bKash or Nagad deposit without asking you to repeat the number.

Email for policy questions

Write to our legal desk about terms, data or eligibility. Include your registered mobile number and the clause you are asking about, so the reply lands on the right point.

Wallet and transfer checks

For a Rocket transfer or bank deposit that has not appeared, send the sender number, amount and transaction ID in one message. We trace it against the wallet statement before answering.

Legal Questions We Get Asked

These are the points our support team ends up explaining most, pulled from real chats about eligibility, wallet matching and data requests. If your own question is not here, send it through the channels listed above — we would rather answer a rule question before you deposit than untangle it afterwards.

You need to be old enough under your local law and located in a region we serve. We check your mobile number and date of birth at sign-up; if your region is excluded, the form ends there.

Because a bKash, Nagad or Rocket payment has to match the name on your account. Matching the wallet up front prevents a deposit being reversed later when the sender differs from the holder.

No. One account per person and one wallet per account. Duplicate sign-ups are merged or closed, and funds tied to a second account are handled under the terms you accepted at registration.

Availability moves with it. If a rule in your region shifts, we update this page and tell you in-account before the change takes effect, so you can withdraw your balance or close if you prefer.

Email our legal desk or raise it from account settings. We confirm identity with a code to your registered number, then set out in writing what was corrected. Keep that reply for your own records.

No. It explains how we apply our terms, not what your local law says. For that, speak to a qualified adviser in Bangladesh; we can only describe the rules we operate under.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.